PRIVACY POLICY

This website is owned and operated by or on behalf of Helping Hand for Relief and Development (HHRD). Please keep in mind the policy may be changed or updated.

If you have any questions about our Privacy Policy, you may contact us at:

Contact Us

313-279-5378 / 1-888-808-HELP (4357)

Fax: 313-279-5434

Email Us

info@hhrd.org

OUR POLICY

To respect and protect user privacy, HHRD ensures the following:
Never sharing or selling donor data with

  • Third parties
  • Organizations
  • Other Non-Profits
  • Our partner agencies
  • Profit-based companies

Donor opt outs are honored
Never sharing donor financial information
Encouraging donors to receive receipts via email or on to our website

ONLINE PRIVACY

01.Is my Credit Card Information Secure?

We care about the safety and security of your transactions. We use high grade encryption and https security protocol to communicate with your browser software. This method is the industry standard security protocol, which makes it is extremely difficult for anyone else to intercept the credit card information you provide. Companies we work with to process credit card transactions also use high grade encryption and security protocols. Contributions may also be made by phone 1-888-808-HELP(4357) or mail 21199 Hilltop St, Southfield, MI 48033.

02.Is my Personal Information Secure

Yes. The same high-grade encryption and https security protocols used for financial transactions on our site are used in collecting personal information to schedule your donations. Donations may also be scheduled by calling 1-888-808-HELP (4357) or by mail to 21199 Hilltop St, Southfield, MI 48033.

OFFLINE PRIVACY

01.How is Personal Information Used for Cash Donations?

For cash donations, donor information is entered into our secure database This information is handled only by our Donor Care Department. As our privacy policy states, we do not share or sell personal information with any external organizations. Hard copies are discarded/shredded in a proper and secure way in a timely manner.

02.How is Personal Information Used for Check Donations?

For checks and other payments, donor information is entered into our secure database and Scan-Submit checks on the respective banks Bank’s SSL website. HHRD keeps a copy on our LAN server, accessible by a few authorized local users. Security standards set by Microsoft are followed to maintain the security of the server. Physical checks are locked in storage for six months, and exclusive access to our Accounts Department only.

03.How is Personal Information Collected and Used?

1. Personal information is requirement for processing your donations. Donations may be made by:
a. Credit Card
b. Check/E-Check
c. Cash
2. An email address may be provided by you when you sign up to receive HHRD e-newsletters, when making an online donation or completing a donation pledge form.

04.What information is being collected?

HHRD collects information that is provided voluntarily by donors including name, address, phone number, and organization. The first two are required fields for online donation transactions. Credit Card, E-check and check information is collected only for the purpose of completing your online donation transactions. How you heard about us is used for analysis purposes.
No information collected is shared for purposes of soliciting or marketing.

We Care About Doing It Right

To maintaining privacy and security controls over your information, HHRD works to accurately process it. During business hours, staff is available to answer questions via phone or email at info@hhrd.org

HHRD employees error-checking procedures ensure transactions are processed accurately. Necessary, changes are made to improve our systems. In addition, independent external and internal audits are conducted to ensure the privacy, security, and processing of your information on our website.

Note to Parents

HHRD welcomes children to learn more about our organization and, where appropriate, find opportunities to serve their communities through HHRD training programs and volunteer activities. However, we encourage this to be done only with their parents’ knowledge and supervision. For this reason, HHRD follows the guidelines for interactive electronic media published by the Children's Advertising Review Unit of the Better Business Bureau.

ADVERTS ON OTHER WEBSITES

We use the “Custom Audience pixel” of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) on our website. With its help, we can keep track of what users do after they see or click on a Facebook advertisement. This enables us to monitor the effectiveness of Facebook ads for purposes of statistics and market research. Data collected in this way is anonymous to us, which means we cannot see the personal data of individual users. However, this data is saved and processed by Facebook. Facebook can connect this data with your Facebook account and use it for its own advertising purposes, in accordance with Facebook’s Data Policy which can be found at https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and outside of Facebook. A cookie can also be saved on your device for these purposes. Please click here if you would like to withdraw your consent

Our website uses Google Analytics, a web analysis service of Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, www.google.com (“Google Analytics” or “Google”). Google Analytics employs cookies that are stored to your computer in order to facilitate an analysis of your use of the site. The information generated by these cookies, such as time, place and frequency of your visits to our site, including your IP address, is transmitted to Google’s location in the US and stored there. In using Google Analytics our website employs the extension “anonymizeIp”. In doing so, Google abbreviates and thereby anonymizes your IP address before transferring it from EU/EEA member states. Google uses this information to analyze your use of our site, to compile reports for us on internet activity and to provide other services relating to our website. Google may also transfer this information to third parties where required to do so by law or where such third parties process this data on Google’s behalf. Google states that it will in never associate your IP address with other data held by Google. You can prevent cookies from being installed by adjusting the settings on your browser software accordingly as noted elsewhere in this Privacy Policy. You should be aware, however, that by doing so you may not be able to make full use of all the functions of our website. Google Analytics also offers a deactivation add-on for most current browsers that provides you with more control over what data Google can collect on websites you access. The add-on tells the JavaScript (ga.js) used by Google Analytics not to transmit any information about website visits to Google Analytics. However, the browser deactivation add-on offered by Google Analytics does not prevent information from being transmitted to us or to other web analysis services we may engage. Google Analytics also uses electronic images known as web beacons (sometimes called single pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used. You can find additional information on how to install the browser add-on referenced above at the following link: https://tools.google.com/dlpage/gaoptout?hl=en For the cases in which personal data is transferred to the US, Google has self-certified pursuant to the EU-US Privacy Shield (https://www.privacyshield.gov/EU-US-Framework)

Tailored audiences is the tool of Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA, www.twitter.com (“Twitter”), used to target existing users and customers to create remarketing campaigns. Targeting activity can include directly reaching out to users or visitors to the HHRD website and campaign pages and/or retargeting previous customer lists. Twitter sets a minimum size limit for a tailored audience to 500 users. If the tailored audience does not match 500 Twitter users, it will display as "audience too small" and will not be available for targeting. Details about Twitter’s policies for conversion tracking and tailored audiences can be found at https://business.twitter.com/en/help/ads-policies/other-policy-requirements/policies-for-conversion-tracking-and-tailored-audiences.html

CEO Pledge

CEO Pledge on Preventing Sexual Abuse, Exploitation, and Harassment by and of NGO Staff

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Vetting Process

HHRD works with vetted partner organizations to conduct humanitarian work all over the world

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Ratings & Accreditation

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Contact Information

(888) 808-HELP (4357)

21199 Hilltop St, Southfield, MI 48033

info@hhrd.org

Tax Exempt ID: 31-1628040

Hours of Operation:

Monday-Friday: 8:00am-5:00pm EST